FAQ's

How is the product packaged?

We package the product in a corrugated box, filled with recycled paper, and bubble wrap for double protection.  We also place a fragile sticker on the outside of the box.

What is your refund policy?

To be eligible for a refund, the item must be returned within 30 calendar days of purchase, and must be in the same condition as it was received.

Upon receipt, we will review and process your refund to the original method of payment.  Credit card payments may take 5 - 10 business days for the refund to show up on your credit card statement.

If the product is damaged, or you have initiated the return after 30 calendar days have passed, the return will be considered non-refundable.

To start a refund, click here.

If you have any questions, please feel free to contact us at portdr@portdrdesigns.net

What shipping method is being offered within USA?

USPS Priority within USA.  USPS priority mail delivery times are not guaranteed, but typically take 1-3 business days.  Items are usually packaged and shipped within 1-3 business days.

***Please note:  Due to Covid-19, there may be slight delays, our sincerest apologies in advance***

Do you ship internationally?

Unfortunately, not at this time.  Hoping to expand within the near future, stay tuned!

How do I care for an air plant?

Please refer to:  How to care for Air Plants

Do you have any live videos and pictures to see the quality and size differences of the hand blown glass bowls & air plant terrariums?

We sure do!  

For live demos, please visit: 

A beautiful day outside with air plants for air plant designs, quality and size.

Hand Blown Glass Bowls for quality and size variations

Please note, the video "A beautiful day outside with air plants" does not display the 8x8" or 9x9" at this time, "Hand Blown Glass Bowls" will have demos on display for 5x5", 6x6", 8x8", and 9x9".