FAQ's

How is the product packaged?

We package the product in a corrugated box, filled with recycled paper, and bubble wrap for double protection, along with biodegradable packing peanuts for some cushioning.  We also place 2 fragile stickers on the outside of the box.

What happens if my product arrives damaged?

Please email us at portdr@portdrdesigns.net, with your order #, pictures of original packaging and damages, and we will coordinate an exchange.

What is your refund policy?

To be eligible for a refund, the item must be returned within 30 calendar days of purchase, and must be in the same condition as it was received.  Please understand that any return postage will be the shipper's responsibility, returning the goods.

Upon receipt, we will review and process your refund to the original method of payment.  Credit card payments may take 5 - 10 business days for the refund to show up on your credit card statement.

If the product is damaged, or you have initiated the return after 30 calendar days have passed, the return will be considered non-refundable.

To start a refund, click here.

If you have any questions, please feel free to contact us at portdr@portdrdesigns.net

What shipping method is being offered within USA?

USPS Priority within USA.  USPS priority mail delivery times are not guaranteed, but typically take 1-3 business days.  Items are usually packaged and shipped within 1-3 business days.

***Please note:  Due to Covid-19, there may be slight delays, our sincerest apologies in advance***

Do you ship internationally?

Unfortunately, not at this time.  Hoping to expand within the near future, stay tuned!

How do I care for an air plant?

Please refer to:  How to care for Air Plants

Do you have any live videos to show for the uniqueness, quality and size differences as an example of each air plant terrarium?

We sure do!  For an outdoor glance of the various designs we offer, please see:

A beautiful day outside with air plants 

***Designs will vary, and some are limited***